Senior Support Engineer - 3rd Shift
Core
Provide expert-level technical support to US Federal customers for Elastic's search, security, and observability platform, ensuring issues are resolved within contractual SLAs.
Role type
Senior Support Engineer (3rd Shift)
Builds
Customer support services for US Government entities
Domain
Search technology, Security, Observability, SaaS
Deliverable
client delivery
Required skills
Technical support experience, Linux/Unix environment proficiency, System Administration, Network Engineering, Software Engineering background, Strong verbal and written communication in English, Customer-oriented focus, Experience with SaaS and/or Distributed systems
Preferred skills
Experience with Elastic Stack, Knowledge of databases or search software technologies, Experience supporting US Government entities
Responsibilities
Provide expert level of service to US Federal customers, Ensure technical customer issues are serviced within contractual SLA, Maintain strong relationships with customers for technical support delivery, Work across multi-cultural and geographically distributed teams, Collaborate with Developer teams on escalation issues
Seniority
Senior, hands-on IC
