Support Analyst
Core
Provide ongoing technical support, troubleshooting, and pragmatic solutions for OneTrust customers, collaborating with product teams to identify root causes.
Role type
Senior IC support analyst (privacy platform)
Builds
Customer trust and platform adoption for the OneTrust AI-Ready Governance Platform
Domain
Privacy, compliance, and data governance
Deliverable
client delivery
Required skills
advanced troubleshooting, complex analytical problem-solving, written and verbal communication, web-based software troubleshooting, process improvement
Preferred skills
CIPP/E or CIPM certification, privacy industry experience, containerization and orchestration knowledge, public cloud infrastructure knowledge, relational databases, Linux/Windows administration, web development stack
Technologies
OneTrust Privacy platform, HTML, CSS, Javascript, React, MySQL, AWS, Azure, Google Cloud, Docker, Kubernetes, OpenShift, Linux, Windows
Responsibilities
Manage Level 2 or 3 support cases autonomously, collaborate with product teams to troubleshoot issues, develop deep knowledge of the OneTrust platform, create knowledge articles and process improvements, work alternative shift patterns
Seniority
Mid-level, hands-on IC