Customer Success Specialist
Core
Onboard, train, and support professional soccer clubs on Catapult's integrated suite of video analysis, tactical data, and wearable GPS technologies while acting as a strategic consultant to protect revenue and drive expansion.
Role type
Field-oriented Customer Success Specialist (Soccer Tactics & Coaching)
Builds
Integrated Video + GPS + Hub workflows for professional soccer teams
Domain
Sports Technology / Professional Soccer
Deliverable
product features
Required skills
Professional soccer analysis experience, public speaking, video analysis software proficiency, tactical data platform familiarity, commercial acumen, industry networking, high travel availability
Preferred skills
Hands-on data engineering, consultative workflow guidance
Technologies
Focus, MatchTracker, Impect, Catapult Hub, GPS/Wearables
Responsibilities
Design and deliver high-value presentations and technical workshops for professional clubs; Onboard and train clubs on integrated video, GPS, and tactical data platforms; Support client transitions and align analytical workflows; Evaluate account health and identify revenue opportunities; Conduct extensive on-site training and match-day support across North America; Collect structured feedback to influence product roadmap
