Contact Center Representative - Work From Home
Core
Connect consumers seeking insurance products with licensed agents via inbound and outbound calls in a high-volume contact center environment.
Role type
Contact Center Representative (Customer Matching)
Builds
Consumer-agent matching service for the US insurance industry
Domain
Insurance / Customer Acquisition
Deliverable
client delivery
Required skills
Verbal communication, call handling, qualifying questions, follow-up calls, computer skills, multi-tasking, punctuality
Preferred skills
Coaching receptiveness, goal setting, team collaboration
Technologies
Microsoft Office, Teams, internal call platform
Responsibilities
Engage in inbound and outbound calls to compare insurance rates and match consumers with agents; complete follow-up calls to verify consumer experience; maintain frequent communication with leadership and team via chat.
Seniority
Entry-level, part-time