Business Travel Consultant II
Core
Provide best-in-class travel support and solve issues for travelers across chat, call, and email channels.
Role type
Senior Business Travel Consultant
Builds
Corporate and leisure travel bookings (flights, hotels, cars, rail) via GDS and self-service platforms
Domain
Travel & Transportation
Deliverable
client delivery
Required skills
GDS operations (Sabre/Amadeus), fare construction, itinerary management, supplier content knowledge, compliance procedures, SLA management
Preferred skills
NDC booking management, low-cost carrier expertise, third-party content aggregator knowledge, additional languages
Technologies
Sabre, Amadeus, ARC, BSP, Navan platform
Responsibilities
Assist travelers with bookings across multiple contact channels; analyze customer needs and urgency; provide accurate booking information; support self-service platform usage; adhere to travel and expense policies; provide feedback on operating processes; meet performance metrics
Seniority
Senior, hands-on IC
