Application Support Analyst
Core
Lead support and evolution of mission-critical internal applications built on Appian's low-code platform, resolving complex technical challenges and ensuring operational stability for global employees.
Role type
Senior Application Support Engineer (Internal Platform)
Builds
Internal corporate infrastructure and automation workflows
Domain
Enterprise Software / Low-Code Platform / Internal Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SQL, complex spreadsheet analysis, root cause analysis, production incident management, environment maintenance, deployment testing, technical documentation
Preferred skills
Appian platform experience, Agile methodologies, relational databases (MySQL/PostgreSQL), CRM/HRIS/ERP domain knowledge, Salesforce/ServiceNow experience
Technologies
Appian, SQL, MySQL, PostgreSQL, Salesforce, ServiceNow
Responsibilities
Investigate and resolve complex system anomalies and support requests; Lead production incident resolution and coordinate cross-functional restoration; Execute routine environment maintenance and post-refresh validation; Partner with development squads during deployment handoffs and testing; Maintain internal knowledge base and collaborate on usability testing
Seniority
Senior, hands-on IC
