Customer Service Representative - Hindi and English (Interim)
Core
Resolve complex customer disputes and complaints for buyers and sellers on an auction marketplace for unique objects via chat, email, phone, and social media.
Role type
Customer Service Representative (Interim)
Builds
Customer satisfaction and retention for a global auction platform
Domain
E-commerce / Auctions / Collectibles
Deliverable
client delivery
Required skills
Dispute resolution, multi-channel communication (chat/email/phone/social), mediation, analytical thinking, critical thinking, Hindi (professional speaking/writing), English (professional speaking/writing)
Preferred skills
Live channel experience, hospitality/tourism/retail background, ability to switch between communication channels
Responsibilities
Mediate disputes between sellers and buyers, address customer queries across diverse channels, provide feedback to improve services
Seniority
Junior to Mid-level, hands-on IC