Customer Service Representative - German and English (Interim)
Core
Mediate disputes and resolve complex customer queries between buyers and sellers on a special objects marketplace via chat, email, phone, and social media.
Role type
Customer Service Representative (Interim)
Builds
Customer satisfaction and retention on a global auction platform
Domain
E-commerce / Auctions / Special Objects
Deliverable
client delivery
Required skills
Dispute resolution, multi-channel communication (chat/email/phone/social), mediation, analytical thinking, critical thinking, German (professional), English (professional)
Preferred skills
Live channel experience, hospitality/tourism/retail background, weekend availability
Responsibilities
Solve complex customer challenges, manage disputes and complaints, mediate between sellers and buyers, address customer queries across diverse channels, provide feedback to improve services
Seniority
Junior to Mid-level, hands-on IC