French Customer Support Agent - (Bench Team)
Core
Provide fast, accurate, and personalized customer support via research, investigation, and troubleshooting to resolve issues efficiently.
Role type
Customer Support Agent (French-speaking)
Builds
Customer satisfaction and issue resolution for clients
Domain
Technology solutions / Customer Support
Deliverable
client delivery
Required skills
French fluency, English fluency, written communication, troubleshooting, critical thinking, time management, attention to detail, research skills, problem-solving
Preferred skills
Bachelor's degree, knowledge of online gaming, experience with ticketing systems, account-related support experience
Technologies
Microsoft Office, ticketing systems, customer-support platforms, Mattermost
Responsibilities
Manage and respond to customer-support tickets within SLAs, follow established troubleshooting procedures, assist with creating knowledge-base articles, coordinate with internal teams to identify trends, research and resolve escalated issues, monitor client-facing communication tools, support onboarding of new agents
Seniority
Individual Contributor
