Customer Services Specialist (Shift: Monday - Friday from 3:00 PM - 12:00 AM Midnight)
Core
First point of contact for Technical Support team, orchestrating inbound inquiries and managing the lifecycle of support tickets to ensure immediate, world-class assistance for global customers.
Role type
Front-line Customer Services Specialist (Technical Support)
Builds
Support ticket resolution and customer satisfaction for the Everpure Platform
Domain
Technology / Data Platform / IT Support
Deliverable
client delivery
Required skills
Phone call management, front-line IT or Support experience, case tracking systems, VoIP tools, web-based collaboration applications, statistical analysis, operational agility
Responsibilities
Direct incoming support requests across phone, email, and portal to appropriate engineers; Provide proactive status updates on open tickets; Audit support queue by severity and priority; Perform statistical analysis on recurring support trends
Seniority
Entry-level, 1+ years experience