Email Operations Principal
Core
Rebuild and scale the Email Operations function, managing infrastructure, workflows, and customer onboarding for a marketing automation platform.
Role type
Principal Email Operations Lead (foundational build)
Builds
Scalable email infrastructure, operational frameworks, and onboarding processes for Braze's email channel.
Domain
SaaS / Marketing Automation / Email Technology
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Email infrastructure management, IP pool strategy, capacity planning, process design, technical troubleshooting, stakeholder influence, automation, mentorship
Preferred skills
Experience in SaaS or mobile marketing environments, deep empathy for customer needs, systems thinking
Technologies
Email providers, CDNs, IP pools, deliverability tools
Responsibilities
Manage complex email infrastructure initiatives (IP strategy, capacity planning); Drive operational health by analyzing metrics and removing bottlenecks; Resolve high-scale technical escalations and diagnose infrastructure anomalies; Design scalable operational frameworks and compliance guidelines; Partner with Product, Engineering, and Sales to influence roadmap priorities; Mentor junior team members and establish best practices.
Seniority
Principal, hands-on IC with strategic ownership
