Customer Support Billing Specialist II
Core
Provide exceptional multi-channel customer support and billing resolution for internal and external customers in the construction equipment rental industry.
Role type
Senior IC customer support billing specialist
Builds
Customer trust and accurate billing/payment processes for contractors and communities
Domain
Construction equipment rental + billing operations
Required skills
multi-channel communication, billing system administration, payment processing, invoice dispute resolution, account reconciliation, tax exemption management, lien/waiver handling, customer onboarding, cross-functional collaboration, data integrity
Preferred skills
construction industry knowledge, accounting fundamentals, Spanish fluency
Technologies
ES Admin, T3, SlimCD, Stripe, Intercom
Responsibilities
Respond to billing inquiries via phone, chat, and email; update customer account billing configurations; process credit card and ACH payments; troubleshoot and reconcile billing discrepancies; manage invoice disputes and credit requests; educate new customers on billing systems and rental agreements; act as liaison for tax exemption and lien inquiries; collaborate with Accounts Receivable and Territory Account Managers.
Seniority
Mid-level, hands-on IC
