Cloud Billing Associate
Core
Support cloud billing operations including invoicing, account reconciliation, dispute resolution, and collections for a cloud search and AI platform.
Role type
Cloud Billing Operations Associate
Builds
Cloud billing processes and customer financial accounts
Domain
Cloud Infrastructure / SaaS Billing
Deliverable
client delivery
Required skills
Cloud billing operations, account reconciliation, dispute resolution, case management, financial reporting, collections, process improvement, root cause analysis
Preferred skills
Cloud technologies (AWS, Azure, Google), NetSuite, Salesforce, Stripe, SQL, Excel Macros
Technologies
NetSuite, Salesforce, Stripe, AWS, Azure, Google, SQL, Excel
Responsibilities
Support cloud billing and invoicing process, manage support case queue, perform account reconciliations, answer customer billing disputes, process Return Authorizations and Credit Memos, collaborate on advanced billing issues, review accounts for suspension, perform light collections, submit invoices and chargeback evidence, identify process improvements.
Seniority
Mid-level, independent contributor