People Operations Coordinator
Core
First point of contact for US colleagues, managing People Operations, Employee Relations, and Workplace Experience for the Boston office and Americas region.
Role type
People Operations Coordinator (US-based)
Builds
Employee lifecycle admin, ER case resolution, and office/event operations for Boston.
Domain
Technology / SaaS / People Operations
Deliverable
dashboards & analysis
Required skills
US federal and Massachusetts employment law, Workday, ticketing systems, employee relations advisory, office operations, event coordination, budget tracking, vendor management, data compliance
Preferred skills
International HR team experience, fast-growing tech/SaaS background, Spanish or Portuguese, exposure to Canada or LatAm
Technologies
Workday, Zendesk, ServiceNow, Freshdesk, Slack, Zoom, Google Workspace
Responsibilities
Resolve employee queries via ticketing system, maintain HR records and compliance, handle onboarding and employee lifecycle admin, manage first-line ER cases and coaching, coordinate office operations and events
Seniority
Individual Contributor, operational level
