Addetto/a al Servizio Clienti - Trasferimento a Budapest
Core
Support EMEA customers, distributors, and retailers with technical and commercial inquiries via phone, email, or chat, while acting as a training resource for end-users and retailers.
Role type
Senior Customer Success Specialist (3D Printing Hardware)
Builds
Customer support workflows and training materials for Formlabs 3D printers
Domain
3D Printing / Industrial Hardware
Deliverable
client delivery
Required skills
Italian (C1), English (C1), technical troubleshooting, active listening, professional communication, written communication
Preferred skills
passion for 3D printing, startup environment experience
Technologies
Formlabs printers
Responsibilities
Resolve technical and commercial customer requests via phone, email, or chat; train direct customers and retailers on printer usage; assist retailers in delivering excellent service; collaborate with global engineering teams to solve technical issues.
Seniority
Individual Contributor