Associate Project Manager / Project Manager (Tech & Strategy) - Flights, Customer Experience Group
Core
Drive service optimization through data-driven analysis, forecasting, capacity planning, and automation for customer support operations.
Role type
Associate Project Manager / Project Manager (Tech & Strategy)
Builds
Scalable forecasting models, automated staffing solutions, and optimized contact flow logic.
Domain
Travel technology / Customer Experience Operations
Deliverable
production ML models | product features
Required skills
SQL, Python, structured problem-solving, statistics, forecasting concepts, project management, cross-functional coordination
Preferred skills
Contact center/WFM operations experience, AI tools application, API integration scripting, contact flow systems knowledge
Technologies
SQL, Python, pandas
Responsibilities
Structure and solve ambiguous operational problems using data analysis; Support forecasting and capacity initiatives to improve accuracy and automation; Drive real-time efficiency by identifying automation opportunities; Lead cross-functional projects for staffing strategy and system implementation; Contribute to future contact flow design across funnels and channels; Apply AI tools to support forecasting and analysis work.
