Senior Account Manager, Fulfillment
Core
Senior Account Manager driving merchant retention, strategic account growth, and operational excellence for Flexport's fulfillment services.
Role type
Senior Account Manager (Fulfillment)
Builds
Fulfillment services and supply chain solutions for merchants
Domain
Global trade, logistics, and fulfillment
Deliverable
client delivery
Required skills
Strategic account planning, cross-functional team leadership, supply chain/logistics domain expertise, revenue growth strategy, financial and analytical acumen, change management, regulatory compliance
Preferred skills
Experience managing a $25M+ book of business, deep understanding of emerging supply chain trends
Technologies
N/A
Responsibilities
Lead strategic relationships with significant accounts and key decision-makers; drive revenue growth by identifying expansion opportunities and increasing wallet share; mentor junior team members and implement account management frameworks; track account health metrics and lead strategic reviews on portfolio performance and risk mitigation; serve as the primary point of contact for merchants to resolve inquiries and anticipate needs; collaborate with Product, Operations, and Sales teams to align capabilities with client needs.
Seniority
Senior, hands-on IC with strategic leadership