Security Operations Center Specialist
Core
On-site Physical Security Operations Center (SOC) Specialist monitoring security systems, responding to incidents, and coordinating with internal teams and law enforcement to protect people, facilities, and assets.
Role type
Physical Security Operations Center Specialist
Builds
Business continuity and safety for retail facilities
Domain
Retail / Physical Security
Deliverable
physical/clinical work
Required skills
CCTV monitoring, alarm system response, access control management, incident management, law enforcement liaison, remote audits, alarm testing, credential updates, After Action Reviews (AARs), security protocol development
Preferred skills
3+ years in physical security/dispatch/emergency operations/SOC, experience with critical event management platforms (e.g., Everbridge), critical thinking, decision-making under pressure, multi-tasking, night/weekend shift adaptability
Technologies
CCTV, alarm systems, access control platforms, Everbridge, ticketing platforms
Responsibilities
Monitor security systems and detect/respond to incidents; act as first point of contact for security events; coordinate with internal teams to mitigate disruptions; liaise with leadership and law enforcement; execute incident protocols and document events; manage service calls and support troubleshooting; perform remote audits and testing; participate in AARs; contribute to security protocol and business continuity planning
Seniority
Mid-level, hands-on IC
