IT Operations Manager
Core
Architect scalable IT systems and lead a multi-tiered engineering team to drive IT service expansion and operational stability in Manila.
Role type
Senior IT Operations Manager (Infrastructure & Team Leadership)
Builds
Scalable IT infrastructure, secure endpoint environments, and compliant asset management systems for a global BPO.
Domain
IT Operations / Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Team leadership (L1-L3 management), ITIL framework implementation, network infrastructure management, endpoint security administration, asset lifecycle management, regulatory compliance (PEZA), vendor contract negotiation, budget management, stakeholder communication.
Preferred skills
Agile methodology, disaster recovery planning, multi-OS environment management.
Technologies
Intune, Jamf, ZScaler, SentinelOne, Snipe-IT, Google Workspace, Jira, Slack, LAN, WiFi, PABX.
Responsibilities
Recruit, mentor, and manage a multi-tiered IT support team; define and optimize service procedures and workflows; manage local network infrastructure and endpoint security; direct PEZA compliance activities; enforce security standards and lead disaster recovery planning; lead office IT expansions and manage vendor contracts.
Seniority
Senior, hands-on IC with management responsibilities