Senior Training & Implementations Specialist
Core
Lead end-to-end software implementations and training for enterprise and mid-market clients, ensuring they are ready to use the product independently on day one.
Role type
Senior Implementation & Training Specialist (B2B SaaS)
Builds
Production-ready software configurations, training programs, and data migration plans for multi-property and group clients.
Domain
B2B SaaS, Property Management Software
Required skills
End-to-end project management, consultative stakeholder management, training design and delivery, data migration planning, software configuration, integration testing, facilitation, executive communication, independent work, AI tool usage
Preferred skills
Experience with multi-site rollouts, train-the-trainer programs, playbooks development, cross-functional collaboration
Technologies
AI tools, CRM systems, project trackers
Responsibilities
Own and deliver complex implementations from kickoff to go-live; run discovery workshops to define implementation plans; configure software and test integrations; plan and validate data migrations; design and deliver tailored training sessions; mentor junior specialists; manage stakeholder expectations and escalate risks; contribute to team playbooks and documentation.
Seniority
Senior, hands-on IC