Associate Manager, Merchant Onboarding and Experience, DoorDash for Business
Core
Own the end-to-end merchant onboarding journey for DoorDash for Business, designing processes to reduce drop-offs and improve time-to-live for corporate clients.
Role type
Associate Manager, Merchant Operations & Process Design
Builds
Streamlined onboarding workflows, operational playbooks, and AI-assisted automation tools for merchant activation.
Domain
Food delivery / Corporate dining / SaaS / Marketplace operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
End-to-end process ownership, bottleneck diagnosis, cross-functional alignment, data-driven decision making, SQL, Excel, CRM management, AI tooling exploration, systems thinking
Preferred skills
Experience at top-tier consulting firms, experience building AI-driven solutions from prototype to production, experience with Salesforce
Technologies
SQL, Excel, Salesforce, AI tooling (Claude, ChatGPT)
Responsibilities
Map and redesign the merchant onboarding workflow to eliminate friction; define standards for merchant experience and communication; build operating rhythms including SLAs and quality checks; analyze funnel data to identify drop-off points; collaborate with Sales, Product, and Support to align on onboarding requirements; identify manual steps and implement automated workflows using AI and tooling.
Seniority
Mid-level Manager, hands-on IC