Partner Operations & AI Automation Manager
Core
Drive operational excellence and partner program management by designing, building, and deploying AI-powered workflows to reduce manual effort and optimize partner journeys.
Role type
Senior IC Partner Operations & AI Automation Manager
Builds
AI agents, automated workflows, and optimized partner operations processes
Domain
SaaS / Digital Experience Platform / Partner Ecosystems
Deliverable
production ML models | product features | dashboards & analysis
Required skills
AI agent design and deployment, Salesforce administration (reports, dashboards, workflow rules), process mapping and improvement, cross-functional project leadership, data analysis and reconciliation, prompt engineering, output validation
Preferred skills
Drupal PaaS familiarity, enterprise BI tools (Domo), Google Suite proficiency
Technologies
Salesforce, Jira, Partner Portal, Crossbeam, Claude, Gemini, Drupal PaaS
Responsibilities
Identify and resolve bottlenecks in partner-facing processes; design and implement end-to-end process improvements; build and deploy AI agents for high-frequency operational tasks; maintain and optimize partner operations tools and systems; lead cross-functional projects for portal rebuilds and automation rollouts; analyze data from multiple systems to support decision-making
Seniority
Senior, hands-on IC