Team Lead, Autonomy Tech Support
Core
Lead the Mexico City Autonomy Tech Support team to ensure operational readiness, troubleshoot complex software/hardware issues, and drive AI adoption for DoorDash's autonomous delivery robot fleet.
Role type
Senior Team Lead, Autonomy Tech Support (Robotics/Operations)
Builds
Autonomous delivery robot fleet operations and support workflows
Domain
Robotics, Autonomous Vehicles, Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, technical troubleshooting (software/hardware), prioritization based on fleet impact, performance coaching, autonomous decision-making, cross-functional collaboration, Linux command line, ticketing platforms
Preferred skills
Autonomous vehicles/robotics experience, AI integration experience
Technologies
Linux, GitHub, Jira
Responsibilities
Lead day-to-day execution of the CDMX ATS team including coverage and high-impact fleet issues; Coach and develop ATS Specialists; Serve as first leadership escalation point for complex issues; Identify and validate software regressions and fleet-level trends; Lead AI adoption and integration across the team; Partner with Engineering and Operations to resolve complex issues; Support hiring, onboarding, and training; Identify process gaps and drive improvements; Build team culture around ownership and continuous improvement.
Seniority
Senior, hands-on IC with leadership responsibilities
