Senior IT Support Specialist
Core
Primary IT point of contact for the San Francisco office, delivering hands-on support for hardware, software, and AV systems to ensure seamless technology experiences.
Role type
Senior IT Support Specialist (On-site with Flex First)
Builds
Seamless technology experience for employees across hardware, software, and AV systems
Domain
Corporate IT Operations / Grocery Tech
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS support, Windows support, ChromeOS support, hardware deployment, SaaS administration, AV troubleshooting, ticketing system management, knowledge base documentation
Preferred skills
Google Workspace administration, Okta administration, Jira usage, Slack administration, Zoom Rooms setup, Google Meet hardware setup
Responsibilities
Serve as primary IT point of contact for the San Francisco office, Own new hire onboarding including hardware deployment and SaaS setup, Support and maintain conference room AV equipment, Troubleshoot core software platforms (Gmail, Slack, Okta, Zoom), Contribute to IT environment health by updating documentation and improving processes
Seniority
Senior, hands-on IC
