Customer Engagement & Industry Advocacy – Europe
Core
Lead customer advocacy and industry influence initiatives for Adyen in Europe, shaping product strategy and public perception through merchant engagement and thought leadership.
Role type
Senior Customer Advocacy & Industry Strategy Lead
Builds
European Customer Advisory Boards, merchant communities, executive engagement programs, and high-impact thought leadership content.
Domain
Payments, Financial Technology (Fintech), Regulatory Affairs
Deliverable
product features | dashboards & analysis | client delivery
Required skills
Payments ecosystem expertise, regulatory fluency (PSD3, open banking), public speaking, community building, strategic storytelling, cross-functional leadership
Preferred skills
Experience with card network rules, industry board representation, media relations
Technologies
None
Responsibilities
Design and steward Customer Advisory Boards for strategic European merchants; Present on European payment trends and regulatory frameworks at industry forums; Lead executive conference speaking strategy and publish thought leadership content; Partner cross-functionally to integrate merchant perspectives into product roadmaps; Represent Adyen in key industry boards and working groups; Influence external stakeholders including regulators and card networks.
Seniority
Senior, hands-on IC with strategic leadership