Team Lead, Sales Operations Support – ADESA
Core
Lead and support the Sales Operations Support team ensuring accuracy and readiness of seller-facing auction channels (Simulcast, DealerBlock, Timed) and managing seller onboarding, audits, and data reporting.
Role type
Team Lead, Sales Operations Support
Builds
Accurate auction listings, seller onboarding workflows, audit reports, and data reconciliations for wholesale vehicle remarketing.
Domain
Automotive wholesale remarketing and auction operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, Salesforce case management, data auditing and reconciliation, process improvement and automation, cross-functional collaboration, seller onboarding support, KPI tracking and reporting, system proficiency (AMS, AutoIMS, Simulcast, OpenLane, DealerBlock), AI tool utilization.
Preferred skills
Wholesale automotive or auction industry background, account management experience, quality assurance experience.
Responsibilities
Lead, coach, and develop the Sales Operations Support team; manage capacity, scheduling, and workload; personally perform core case and audit work to model expectations; balance Salesforce case-load and serve as escalation point; oversee team KPIs and report performance; onboard and train team members; oversee auction channel support and data quality; drive process improvements and automation; manage cross-functional relationships with Fleet Lease and Dealer Relations.
Seniority
Mid-level, hands-on IC with team leadership
