Customer Service Associate
Core
Frontline customer service role handling calls and chats for customers and drivers, resolving issues, and managing order status for Lalamove.
Role type
Customer Service Associate
Builds
Customer and driver support experience for a ride-hailing/logistics platform
Domain
Transportation / Logistics
Deliverable
client delivery
Required skills
Call handling, chat support, conflict resolution, order status updates, corporate account management, peer motivation
Preferred skills
Mobile and web technology knowledge, bilingual typing proficiency
Responsibilities
Answer incoming customer and driver calls, handle chat enquiries, update customers on order status, monitor fulfillment, resolve user conflicts, manage corporate users, motivate peers
Seniority
Entry-level to Junior
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