Principal Customer Engineer, Majors
Core
Principal Customer Engineer driving technical go-to-market strategy, acting as a trusted advisor and primary architect for enterprise clients from pre-sales validation through full lifecycle expansion.
Role type
Principal Customer Engineer (quota-carrying technologist)
Builds
Custom Cloudflare architectures (DNS, CDN, Zero Trust, Network Security, Workers) and bespoke solutions for Fortune 500 clients
Domain
Internet infrastructure, Cloud Security, SaaS, Enterprise Networking
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise network and security architecture design, quota-carrying sales acumen, complex infrastructure mapping (DNS, CDN, Zero Trust), technical presentation and stakeholder management, AI workflow automation, Python/JavaScript/Bash scripting
Preferred skills
Deep knowledge of Internet fundamentals (OSI, BGP, TCP/UDP), WAF and Bot Management expertise, performance optimization (caching, latency), prompt engineering and LLM utilization
Technologies
Cloudflare (DNS, CDN, Zero Trust, Workers, WAF), Python, JavaScript, Bash, Lua, Go, LLMs, AI agents
Responsibilities
Lead technical deep-dive discovery and Proof of Concepts (PoCs) with Account Executives; Design structured migration and onboarding blueprints; Carry variable quota tied to new business acquisition and account growth; Lead technical Quarterly Business Reviews (QBRs) for C-level executives; Automate routine tasks using AI agents and LLMs; Design and govern technical resources and Standard Operating Procedures (SOPs)
Seniority
Principal, hands-on IC with strategic advisory scope
