Coordinator, Travel Distribution - Operational Excellence (Shanghai-based) (1-Year Contract)
Core
Resolve payment discrepancies and financial disputes between Agoda and travel partners while managing partner accounts and operational support.
Role type
Junior operational coordinator (travel distribution)
Builds
Payment reconciliation processes and partner account management workflows
Domain
Travel technology / Hospitality distribution
Deliverable
client delivery
Required skills
Payment reconciliation, partner account management, financial dispute resolution, cross-department coordination, campaign support, hotel mapping, data validation
Preferred skills
SQL, Excel
Technologies
SQL, Excel
Responsibilities
Act as first point of contact for partner inquiries and troubleshooting; validate and reconcile payments and diagnose disputed bookings; manage partner accounts and bridge communication with regional support teams; support major campaigns with pricing checks and content preparation; coordinate with supply teams for hotel mapping requests.
Seniority
Entry-level, recent graduate