Customer Experience Expert - 6 month Contract
Core
Face-to-face customer service, sales, and administration at an automotive glass repair service centre.
Role type
Customer Experience Expert (Service Desk & Sales)
Builds
Customer service interactions, vehicle accessory sales, and repair workflow management
Domain
Automotive / Insurance / Glass Repair
Deliverable
client delivery
Required skills
face-to-face customer service, sales of vehicle accessories, scheduling repair bookings, basic vehicle repair inspections, invoice issuance, problem-solving, time management, Microsoft Office, administration
Preferred skills
none stated
Technologies
Microsoft Office
Responsibilities
Deliver warm face-to-face customer service, sell vehicle accessory products, manage phone/email/in-person enquiries, support daily operations, update customers on repair lead times, conduct basic repair inspections, educate customers on services, schedule repair bookings, issue invoices, resolve customer concerns
Seniority
Individual Contributor, entry-to-mid level