Service Manager – BYD Gympie
Core
Oversee the entire service department of a car dealership, ensuring efficient workshop operations, high-quality customer service, and strong financial performance.
Role type
Service Manager
Builds
After-sales service operations for electric vehicles
Domain
Automotive retail / Electric vehicles
Required skills
Team leadership, budget management, customer satisfaction management, operational efficiency, staffing planning, warranty policy implementation
Preferred skills
Mechanical and automotive knowledge, BYD operations familiarity, Business Management training
Responsibilities
Guide and supervise after-sales service staff, ensure department efficiency and profitability, develop customer management strategies, determine department budget, identify staffing and resource needs, improve customer satisfaction and retention, monitor progress and adjust plans, provide feedback to staff, address customer complaints, ensure workplace safety, collaborate with parts manager on inventory, oversee warranty and free maintenance policies
Seniority
Senior, hands-on IC
