Customer Support Associate, Healthcare Navigation
Hybrid · United States
Core
Provide concierge healthcare navigation and support to members via phone, chat, text, and email to simplify their healthcare experience.
Role type
Customer Support Associate (Health Guide)
Builds
Member support services for healthcare navigation, care coordination, and billing resolution
Domain
Healthcare / Consumer Services
Deliverable
client delivery
Required skills
Verbal and written communication, empathy, critical thinking, problem solving, organizational skills, computer literacy
Responsibilities
Answer benefit questions and explain financial responsibilities; source high-quality care providers; support care coordination (appointments, ancillary services); resolve healthcare billing issues; deliver navigation services via phone, chat, text, and email