Store Manager - Zales - Mall at Rockingham Park
Core
Lead day-to-day operations of a single jewelry retail store to drive sales, profitability, and customer satisfaction.
Role type
Store Manager (Retail)
Builds
Jewelry retail store operations and customer experiences
Domain
Retail / Jewelry
Deliverable
product features
Required skills
Retail sales leadership, inventory control, visual merchandising, team coaching, conflict management, sales strategy, operational compliance, customer service excellence, MS Office proficiency
Preferred skills
Jewelry industry experience, Diamond Council of America (DCA) certification, bilingual skills
Technologies
MS Office, Workday, POS systems
Responsibilities
Coach and develop store staff on operations and sales techniques; achieve sales projections and quotas; manage inventory, discounts, and expenses; ensure brand representation and store cleanliness; handle customer issues and complaints; plan and organize work schedules including opening/closing shifts.
Seniority
Manager, hands-on IC