Store Manager - Zales - Columbiana Centre
Core
Lead day-to-day operations of a single jewelry retail store to achieve sales, profitability, and customer satisfaction goals.
Role type
Store Manager (Retail)
Builds
Jewelry retail store operations and customer experiences
Domain
Retail / Jewelry
Deliverable
product features
Required skills
Retail sales leadership, inventory control, visual merchandising, sales strategy, team coaching, conflict management, financial control (discounting/payroll), compliance
Preferred skills
Jewelry industry experience, Diamond Council of America (DCA) certification, bilingual skills
Technologies
MS Office, Workday, POS systems
Responsibilities
Coach and develop store staff on operations and sales techniques; attain sales projections and quotas; control expenses and discounting to increase profit margins; ensure compliance with company policies; manage inventory and visual merchandising; handle customer issues and complaints; work opening/closing shifts including weekends and holidays.
Seniority
Manager, hands-on IC