Catering Concierge Specialist, DoorDash for Business
Core
Dedicated point of contact for high-touch corporate catering customers, managing end-to-end order fulfillment from menu curation to delivery coordination.
Role type
Senior IC customer success specialist (catering operations)
Builds
Curated catering menus and fully coordinated food delivery experiences for corporate clients
Domain
Food delivery / Corporate catering / Hospitality
Deliverable
product features
Required skills
Customer relationship management, menu curation, order lifecycle management, cross-functional collaboration, process documentation, onsite coordination, AI tool usage
Preferred skills
Experience in hospitality or account management, comfort with ambiguity, creative problem solving, attention to detail
Technologies
Salesforce, Slack, AI tools
Responsibilities
Respond to intake requests with curated restaurant and menu recommendations within 24 hours; manage full order lifecycle from confirmation to post-delivery follow-up; proactively communicate with customers, merchants, and Dashers to resolve issues; go onsite to restaurants or customer locations when needed; log account details in internal systems; create and maintain SOP documentation; support operational pilots and process improvements
Seniority
Mid-level, hands-on IC