Senior Customer Experience Representative
Core
Onboard new customers to the Phone product, handle inbound calls, process orders, and ensure accurate order transmission to restaurant partners.
Role type
Senior Customer Experience Representative (Customer Support)
Builds
Phone product onboarding and order transmission for restaurant partners (via careerplan.io/jobs/7820809-senior-customer-experience-representative-at-slice)
Domain
Food delivery technology / Restaurant operations
Required skills
Account management, customer support, customer success, cross-functional collaboration, Google Workspace proficiency, browser-based systems adaptation, high-pressure situation management
Responsibilities
Onboard new customers to the Phone product, handle inbound calls, process orders, ensure accurate order transmission to restaurant partners, serve as a key point of escalation for customer interactions
Seniority
Senior, hands-on IC