Operations Manager, NYC
Core
Own day-to-day operational execution for a premium chauffeur service in NYC, focusing on chauffeur supply, onboarding, training, retention, and ensuring service quality.
Role type
Senior Operations Manager (Marketplace/Mobility)
Builds
Local operating model, chauffeur supply chain, and operational processes for a premium ride-hailing service.
Domain
Mobility / Transportation / Marketplace
Required skills
Operational execution, team building, data analysis, stakeholder management, regulatory compliance, process design
Preferred skills
Scaling operations in tech/startups, management consulting, investment banking, MBA, marketplace experience
Technologies
N/A
Responsibilities
Drive chauffeur supply growth, onboarding, training, and retention; Establish and evolve the local operating model; Use data to identify operational risks and opportunities; Lead and develop the local operations team; Partner with Product teams to improve operational tooling; Ensure compliance with local regulations and licensing requirements.
Seniority
Senior, hands-on IC