Fraud Specialist
Core
Investigate suspicious account activities, review fraud cases using internal/external tools, and recommend actions to protect Patreon's creator platform.
Role type
Fraud Specialist (Investigations & Operations)
Builds
Fraud detection workflows and account safety measures for Patreon's creator economy platform
Domain
Creator Economy / Fintech / Fraud Prevention
Required skills
Fraud investigative techniques, customer-facing contact experience, data analysis, policy interpretation, cross-functional collaboration, process improvement
Preferred skills
Zendesk, payment processing, Excel
Responsibilities
Research and respond to customer contacts regarding suspicious activities, Review suspicious accounts using internal and external fraud tools, Independently determine and recommend an appropriate course of action following fraud detection, Work cross-functionally with Content Moderation and Product Support teams, Help identify process improvements and contribute to key projects
Seniority
Junior to Mid-level, hands-on IC
