(VITTA) Analista Júnior de Atendimento (Benefícios) | Híbrido/SP
Core
Provide customer support and assistance for corporate benefits, including health plans, dental, and life insurance, serving clients and HR departments.
Role type
Junior customer service analyst (benefits)
Builds
Support for corporate benefit contracts administered by the brokerage
Domain
Health insurance and corporate benefits
Deliverable
client delivery
Required skills
Customer service, Microsoft Office (Excel), Corporate benefits processes, Health insurance plans, LGPD compliance
Responsibilities
Handle customer inquiries via phone, email, and official channels; Register, track, and close support requests; Clarify doubts about coverage and provider networks; Interface with insurance operators to open and follow up on protocols; Monitor SLA and update request history
Seniority
Junior, hands-on IC