Director, Customer Compensation & Policy
Core
Own the global strategy, architecture, and governance of the customer compensation engine to restore trust and manage costs across all markets and brands.
Role type
Director, Customer Compensation & Policy (Strategic IC with team leadership)
Builds
Global compensation engine, fraud prevention framework, experimentation roadmap, and financial reporting infrastructure
Domain
Subscription commerce, customer experience, behavioral economics
Required skills
Global strategy, compensation engine architecture, behavioral economics, financial modeling, SQL, experimentation design, cross-functional leadership, fraud policy governance
Preferred skills
Subscription commerce background, logistics operations, high-volume low-margin economics
Technologies
SQL, AI-assisted decisioning tools, experimentation platforms
Responsibilities
Define global compensation principles and trade-offs; design and evolve the compensation engine rules and automation; lead compensation experimentation and measurement frameworks; own the global compensation P&L and identify financial leakage; establish fraud and abuse prevention frameworks; drive adoption of policy changes across markets and hold cross-functional partners accountable
Seniority
Director, strategic influence & team leadership
