Telecommunications Administrator
Core
Administer, deploy, monitor, and maintain enterprise VoIP telephony systems, unified communication applications, and voice/data networks for a nationwide organization.
Role type
Telecommunications Administrator (Infrastructure & Support)
Builds
Production VoIP systems, unified communication applications, and voice networks
Domain
Telecommunications / Enterprise IT Infrastructure
Required skills
VoIP system administration, network infrastructure management, hardware lifecycle management, troubleshooting, vendor coordination, documentation, call center administration, IVR systems, PBX switching, dial plans, call routing
Preferred skills
Cisco CCNA, CompTIA Network+, cloud-based contact center technologies
Technologies
Webex Calling, Webex Contact Center, VoIP, PBX, Cloud-based Contact Center, IVR
Responsibilities
Administer and maintain nationwide VOIP telephony systems; troubleshoot and repair data and voice networks; manage hardware deployments and migrations; provide Tier 2 technical support; coordinate with vendors for system deployment; document network environments; assist in selecting and implementing new telecom technology; travel to company locations for infrastructure setup.
Seniority
Mid-level, hands-on IC
