Senior Customer Enablement AI Programs Manager
Core
Own the AI strategy and roadmap for the Scaled Customer Enablement Agent Suite, defining how agents retrieve, reason over, and surface prescriptive enablement insights to global Account Teams to improve account health and drive user adoption.
Role type
Senior IC product manager (AI/GTM strategy)
Builds
Scaled Customer Enablement Agent Suite (AI agents for sales enablement)
Domain
SaaS / Data & AI / Sales Enablement
Deliverable
product features
Required skills
GTM program management, AI strategy definition, RAG pipeline fluency, agent behavior design, data schema structuring, predictive analytics, cross-functional leadership, experiment design, metric definition
Preferred skills
Education technology experience, knowledge content structuring for machine consumption
Technologies
RAG pipelines, LLM-powered workflows, data dashboards
Responsibilities
Own product roadmap and architecture direction for the Agent Suite; Lead rollout and drive field adoption; Structure enablement knowledge base for retrieval; Define signals and triggers for agent interventions; Partner with technical teams to embed insights in field tools; Define predictive analytics for account health; Establish evaluation loops for agent outputs
Seniority
Senior, hands-on IC
