Project Assistance Specialist - CX Auditor QA(TW)
Core
Analyze audit results from CX Audit team operators to prepare detailed QA reports, troubleshoot defects, and improve audit integrity and quality.
Role type
QA Specialist (Customer Experience Audit)
Builds
CX Audit function integrity and quality
Domain
E-Commerce / Customer Experience
Deliverable
dashboards & analysis
Required skills
Data analysis, report writing, process improvement, defect troubleshooting, SOP development
Preferred skills
Adaptability to new tools, fast-paced environment management, solution-driven mindset
Responsibilities
Report on overall Audit integrity, troubleshoot and deep dive into operator defects, establish and improve Audit SOPs, suggest and implement improvements to the QA process, support catalog health side projects
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