Job
Core
Own the quality and consistency of client-facing digital experience through website/portal audits, customer journey testing, and payments monitoring.
Role type
Product Operations Specialist (Quality Assurance)
Builds
Client-facing digital experience (website, portal, payment flows)
Domain
Fintech / Online Trading
Required skills
Website and portal quality assurance, End-to-end customer journey testing, Payments flow testing, Issue tracking and escalation, Data analysis and reporting, Cross-device/browser testing
Preferred skills
Experience in CFD/Forex broker or fintech, Jira/Monday experience, Heatmap analysis
Technologies
Jira, Monday, Excel, Google Sheets
Responsibilities
Run recurring audits of live website and client portal for broken links, layout issues, and inconsistencies; Test end-to-end client journeys including registration, KYC, deposit, trading, and withdrawal; Monitor deposit/withdrawal flows across all payment methods; Log and escalate critical issues to relevant teams; Analyze customer support data and build heatmaps to identify drop-off points.
Seniority
Junior to Mid-level, hands-on IC
