Inbound Support Coordinator
Remote
Core
Handle inbound calls, emails, and support tickets for HomeLight customers, real estate agents, and home sellers regarding home selling, services, and account issues.
Role type
Inbound Support Coordinator
Builds
Customer support interactions and resolution for real estate transactions
Domain
Real Estate Technology
Deliverable
client delivery
Required skills
Phone communication, CRM management (HubSpot), ticketing system usage, internet research, account troubleshooting, documentation
Preferred skills
Sales or lead-conversion experience, handling high-volume inquiries
Technologies
HubSpot, CRM, ticketing software
Responsibilities
Handle inbound calls from customers and agents; Answer questions about home selling and services; Provide support via email and tickets; Troubleshoot basic account and software issues; Document interactions in CRM