Consumer Benefits Account Manager (Remote)
Core
Day-to-day liaison between clients and production teams, managing client calls, training, documentation, and service delivery for consumer benefits accounts.
Role type
Account Manager (Consumer Benefits)
Builds
Client service programs and communication tools for employee benefits selection
Domain
Human Resources / Employee Benefits Administration
Deliverable
client delivery
Required skills
client relationship management, project management, consumer spending account administration, benefits system knowledge, stakeholder engagement, consultative communication, problem solving, technology adaptability
Preferred skills
Bachelor's Degree in Management or Communication, experience in consumer accounts/benefit administration industry
Technologies
Consumer accounts systems
Responsibilities
Serve as day-to-day liaison between clients and production teams, manage and facilitate client calls and new client administrator training, maintain client documentation including SOPs, educate clients on product updates and system functionality, coordinate Annual Enrollment and Plan Year closeout activities, partner with sales team on prospect visits and presentations, drive continual improvement of service delivery
Seniority
Mid-level, hands-on IC