Senior Product Director, Client Engagement Group
Core
Lead product strategy and execution for Squarespace's customer engagement platform (CRM, email campaigns, automations, transactional communications) to drive merchant growth and reduce churn.
Role type
Senior Director of Product (Strategy & Leadership)
Builds
A unified customer engagement hub competing with best-in-class marketing and CRM tools
Domain
SaaS / E-commerce / Customer Engagement
Deliverable
production ML models | product features
Required skills
Product strategy, team leadership (5+ years), revenue ownership, CRM/Email/Marketing product expertise, hypothesis-driven development, cross-functional partnership
Preferred skills
AI/automation application, SMS channel experience, advanced segmentation expertise
Technologies
CRM platforms, Email service providers, SMS channels, AI tools
Responsibilities
Define multi-year product vision for CEG; Own Email Campaigns business line end-to-end including revenue reporting and GTM strategies; Lead roadmap decisions with commercial and marketing stakeholders; Mentor a team of product managers; Partner with Engineering and Design to deliver outcomes; Collaborate across Squarespace ecosystem (Commerce, Growth, Financial Solutions); Champion use of Squarespace data and AI for automation and personalization; Shape senior product leadership processes and standards.