People Services Learning & Development Team Lead - Maternity Cover
Core
Lead the People Services Learning & Development (L&D) support team, ensuring high-quality task delivery and optimizing team performance within a global Shared Services model.
Role type
Senior L&D Team Lead (People Services)
Builds
L&D service delivery, operational workflows, and system enhancements for People Services.
Domain
Human Resources / Learning & Development / Shared Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, resource planning, project management, stakeholder partnership, L&D strategy, process optimization, system governance, data reporting, coaching
Preferred skills
Experience in complex global organizations, matrix/shared services models, LMS strategy, automation, digital efficiency
Technologies
LMS, Workday, ServiceNow
Responsibilities
Lead the People Services L&D support team, balance resources and workload, forecast and plan with stakeholders, lead L&D projects aligned with business transformation, provide coaching to team members, act as escalation point for complex issues, drive continuous improvement in L&D processes and technology, lead enhancements to L&D systems and procedures, ensure effective use of LMS and Workday, oversee system functionality reviews and scalable workflows, support learning evaluation and training catalogue reviews, provide oversight for Group/COE initiatives, oversee ServiceNow queue and workflow.
Seniority
Senior, hands-on IC with team leadership