Teammate
Core
Provide world-class customer service via phone, email, and live chat to resolve inquiries and issues for clients in tech, e-commerce, gaming, and other fast-growing sectors.
Role type
Customer Care Specialist (IC)
Builds
Customer support interactions and issue resolutions for BPO clients
Domain
Customer Experience / Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
English (fluent), Windows OS, Apple OS, Microsoft Office, Google applications, Zendesk, Slack, internal troubleshooting tools
Preferred skills
Problem-solving, critical thinking, adaptability, empathy, multitasking, attention to detail
Responsibilities
Address customer inquiries and resolve issues efficiently; research and provide accurate responses across support channels; navigate documentation to ensure world-class service; escalate priority or unresolved issues; route calls and document interactions per SOPs; identify and communicate emerging issue trends; adhere to client quality guidelines and company protocols; participate in mandated training.
Seniority
Entry-level, hands-on IC
