Project Associate/Associate Project Manager (GDS experience required), Flights Team, Customer Experience Group
Core
Manage projects and business areas within the Customer Experience Group to support new initiatives, improve process efficiency, and drive customer satisfaction strategies.
Role type
Associate Project Manager (Travel/Ticketing)
Builds
Customer experience improvements and operational efficiency initiatives for Agoda's flights and travel business
Domain
Travel technology / Airline industry
Deliverable
product features
Required skills
Global Distribution Systems (GDS) knowledge, airline/ticketing domain expertise, project management, stakeholder management, data analysis, SQL, Tableau, Microsoft Office
Preferred skills
External partner relationship management, complex project execution
Technologies
GDS, SQL, Tableau, Excel, Word, PowerPoint
Responsibilities
Own business areas and ensure seamless operations, structure and solve operational problems using data, lead end-to-end project execution, act as a Subject Matter Expert for business areas
Seniority
Individual Contributor, mid-level